For Campaign Managers
No Infrastructure to Buy or Install
HubDialer operates entirely from the cloud. That means you don’t need to invest up-front in software or equipment, and you don’t need technology experts to get up and running. Simply pay-as-you-go while you’re using HubDialer to make meaningful conversations happen.
Set up your campaigns, work on list and scripts, and review your campaign reports whenever it’s most convenient. All you need is your web browser to access HubDialer from anywhere, anytime.
Supervise Campaigns and Make Calls from Anywhere
Run your campaigns wherever you and your callers are located – at home, on break at work, at school, a coffee shop, or all in the same room.
Combine Web and Phone-Only Calling
When organizing volunteers for your campaign, you don’t have to worry about who will have access to a computer and who only has a phone. HubDialer’s blended campaign capability lets volunteers who are online and volunteers who are phone-only both work on the same campaign, make calls, and log call dispositions. All your data is still rolled up into a single view just like every other HubDialer calling program.
Centralized Web-Based Campaign Dashboard
As a supervisor, you can create, launch, manage, monitor, and report on your campaigns entirely from HubDialer’s richly featured campaign dashboard.
Live Call Monitoring
Listen in on your volunteers’ calls while they’re happening so you can monitor performance, improve scripts, and coach your team to greater success.
Real-Time Results Monitoring
From your web-based dashboard, observe call progress and response reporting as results are tallied by your volunteers. You can also keep track of the remaining dials in your campaign and drill down on detailed info about your volunteer callers.
During campaigns, you can monitor how many calling minutes remain in your budget, and what your “burn rate” is over time – so you can get the most out of the funds and volunteer resources you’ve allocated.
Modify Scripts On-the-Fly
As your campaign progresses, HubDialer’s monitoring, reporting, and your volunteer’s feedback will inform how you can improve your scripts. There’s no need to wait – HubDialer lets you update scripts on-the-fly and immediately push revisions to your volunteers via their web browser interface.
Easily redirect your volunteer resources where they’re most needed. HubDialer lets you re-assign volunteers, on-the-fly, to another calling program.
Benefit from the Latest Technology
HubDialer technology is periodically updated with exciting new features that make your campaigns run more effectively and efficiently. Because HubDialer runs from the cloud, new features are made available to you automatically so your campaign can benefit from them right away.
HubDialer does the dialing. Your volunteers engage in meaningful conversations. No busy signals, no bad numbers, no time spent dialing, waiting for rings, listening to answering machine messages, or talking to voice mail.
Smart Voice Mail Management
HubDialer instantly detects answering machines and gives you the option to leave a pre-recorded voice message, hang up and try again later, or let your volunteers personally leave a message. Your volunteers only spend time on voice mail when you want them to. HubDialer takes care of the rest.
Web Interface for Volunteers
Volunteers with access to a web browser can utilize HubDialer’s rich web-based interface. The interface provides information about the call recipient, displays a personalized version of the call scripts including the recipient’s name, allows your volunteers to log responses, and gives them access to additional HubDialer features.
Volunteers can log into your HubDialer campaign and begin calling using just their touchtone phone. After they complete a conversation, HubDialer enables them to use touchtone key presses to log responses and to access other HubDialer features.
Automated Response Logging
Volunteers can use the web-based interface on their computers or their touchtone phones to log responses from your call recipients. Response data is available to you immediately through your campaign dashboard.
Free Form Annotation
In addition to quantitative reporting, volunteers can enter qualitative comments for review by supervisors. These can be used for gaining additional insight about volunteer interactions with call recipients, or for gleaning suggestions on how to prove overall campaign performance.
For Successful Calling
Built for Campaigns
HubDialer was built by campaign professionals specifically for campaigns and volunteers. That’s why every one of HubDialer’s features helps you achieve your unique goals and overcome some of the most difficult challenges faced by campaigns.
Improve Your Lists
The better your lists, the greater your success. During you calling program, HubDialer can automatically remove bad and disconnected phone numbers from your lists. Your volunteers can also log disposition codes for changed numbers and recipients who want to be removed. The result is improved lists with every HubDialer campaign you run.
Advanced List Management Capabilities
Use built-in features to add and rename list columns, remove duplicate records, and scrub your list against the National Do Not Call directory, likely cell phone numbers(*), and other lists & campaigns you own.
Break your campaign’s targeted call recipients into groups (by demographics, region, or any other segmentation) and enhance your volunteers’ calls with customized scripts tailored to each group. You can also vary the dates and timing of calls to improve your reach rates for a given segment.
Segment your campaign’s targeted call recipients by language spoken, and match them up with volunteer callers (and scripts) who speak their language too.
Time Zone Awareness
Ensure your targeted recipients only get calls from you at appropriate times of the day. HubDialer knows what time zones you’re calling into and helps keep your calls in-bounds.
Insightful, Easy-to-Read Reports
When it’s time to report results HubDialer offers formatted summary and detail data reporting including numeric and visual representation of your campaign’s results. You can share reports with your colleagues and use them as a goal setting tool for making your next phone campaign even more successful.
Data Import and Export
HubDialer lets you import data downloaded from third-party providers or from your own systems. After you’ve completed your campaign, you can easily export your enriched data and upload it back to your data provider, use it in Excel, or integrate it into other applications.
Skype, Google Voice, and Voice Over IP (VoIP) Calling
Take advantage of HubDialer no matter what kind of telephone infrastructure you and your volunteers use.
*We scrub likely cell phone numbers by comparing the area code and exchange with the current database of all cell phone exchanges. We do not offer the service of matching your lists against the TCPA intermodal ports data to identify and remove ported cell phone numbers.